Retail Store Manager (Alberton)

A leading Footwear manufacturer is looking for a Store Manager to ensure that the stores Net Sales and Operating Profit budgets are achieved, conversion is optimised through proactive traffic analysis, and that excellent customer service is delivered through a well trained, stable and motivated store team. 

DUTIES & RESPONSIBILITIES, NOT LIMITED TO: 

Sales 

• Maximise Sales by driving conversion 
• Set & communicate daily sales targets to everyone on the team including casuals 
• Focus the team on cross- & upselling 
• Create relationships with podiatrists, running clubs & gyms in the area to generate sales 
• Grow customer database program 
• Ensure all customer orders are accurately processed within 2 working days 
• Achieve gross margin targets 

Team Management 

• Build a team environment through daily team meetings. Motivate, share sales KPI’s, allocate tasks, & Mystery Shopping learnings in these meetings 
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with store standards 
• Drive conversion through traffic analysis & rostering 
• Master the feedback process & provide monthly feedback to all team members 
• Develop the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales training 
• Develop the team by ensuring they complete the Knowledge Pack in the prescribed time frame 
• Execute the months Mystery Shopping action items 
• Manage the appraisal process for all team members
• Manage the induction process 
• Complete rosters and adhere to the staffing template 
• Manage Eco-time system daily, & coordinate lunch breaks 
• Ensure all staff wear name badges & the correct uniform 

Inventory 

• Review the store sell through report weekly. Remerchandise or adjust replenishment levels as required 
• Minimise shrinkage & maintain accurate stock records in the POS system 
• Complete weekly stock counts and monthly/quarterly stock counts 
• Execute mark downs as directed 
• Run weekly negative stock report and request relevant adjustments 
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system 
• Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment 

Operations 

• Follow the Operational Game Plan 
• Follow through the weekly Store Audit action items 
• Ensure VM and windows comply with store standards 
• Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate 
• Open and close the store 
• Reconcile cash to end of day cash-up report & complete & sign the end of day banking book 
• Bank/Drop cash takings 
• Complete month end Stock Receipts 
• Complete month end Sales Performance report 
• Proactively manage controllable store expenses; discounts given, payouts, stationery, phone, cleaning etc 
• Ensure compliance with the operational health and safety policy 
• Order and control the stationery for your stores i.e. receipt rolls and barcode labels 

REQUIREMENTS: 

• Outgoing determined self-starter 
• Retail management experience preferably at a national retail chain 
• Demonstrated ability to achieve sales budgets 
• Proven people management and leadership skills 
• Excels at coaching, driving and developing a team 
• Extensive stock management experience 
• Proven merchandising skills 
• Excellent attention to detail