Branch Manager

Job purpose: To maximise branch profitability and sustainable development of the branch by creating an optimal environment through:

• Maintaining and improving retail practices and systems used.
• Supporting, monitoring, co-ordinating and managing the work done by direct reports.
• Meeting and exceeding the expectations of the customer.

 

 

CORE RESPONSIBILITIES

 

PEOPLE / LEARNING & GROWTH

 

• People Management
• Conduct daily planning with managers and supervisors in line with the operational requirements, in order to allocate tasks to responsible staff.
• Monitor and facilitate branch managers ’and supervisors’ performance to consistently meet or exceed operational, sales and cost saving targets and productivity standards within their areas of responsibility.
• Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
• Train and develop direct reports according to the core competencies of their roles and ensure co-ordination and the delivery thereof is done in a professional manner.
• Identify and develop high potential staff for succession planning process.
• Performance of staff meets the minimum operational KPI requirements at all times as a result of ongoing coaching and performance feedback.
• Human resources processes are adhered to, relating to store policies and procedures and labour legislation.
• Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.

 

 

FINANCIAL

 

• Profit Maximisation
• Plan, implement and monitor the operational requirements.
• Consistently achieve or exceed the store objectives and targets.
• Manage, monitor and facilitate efficient branch operations and sales performance for ensuring consistent profit maximisation.
• Consistently maximise branch gross profit through effective management of key gross profit drivers (e.g. sales and markdowns).
• Implement and facilitate achievement of maximised budgeted sales of the store.
• Maintain stock holding budget and stock ordering within required parameters.
• Update and guide store staff consistently on sales budgets and targets.
• Maintain 100% consistency and adherence to stock price changes.
• Manage and maintain assets register within set parameters.
• Take corrective action to address sub-standard store performance and update status report.

 

• Store Profitability Reporting
• Provide timely and accurate reporting on:

1. Stock holding.
2. Purchase vs Sales.
3. Waste and damage reports.
4. Admin reports.

• Identify reporting opportunities and possible changes, making recommendations for corrective action to proactively address these issues.

 

 

CUSTOMER

 

• Meeting Customer Expectations
• Maximise customer loyalty by creating a consumer-friendly environment through effective people and process utilisation.
• Ensure effective implementation and monitoring of customer returns / complaints policy.
• Resolve customer queries as soon as possible.

 

 

BUSINESS PROCESSES

 

• Housekeeping and compliance assurance
• Comply with hygiene and housekeeping standards at all times.
• Maintain all equipment assets at all times as per store standards.
• Consistently adhere to required legislative and statutory requirements:

1. OHS Act standards.
2. Equipment checks (tills, refrigerators, freezers).
3. Food safety and hygiene standards.

• Comply with the store alarm call-out policy.

 

• Stock Availability Assurance
• Pro-actively plan, monitor, and maintain consistent stock range availability and movement according to demand and making alternative arrangements for stock shortages.
• Pro-actively plan, communicate, and implement stock promotions according to seasonal changes.
• Oversee accurate stock taking process in line with the store policy and procedures.

 

 

 

 

MINIMUM REQUIREMENTS: FORMAL EDUCATION/ QUALIFICATION

 

Education

• Grade 12 (essential)
• Retail Management Diploma (desirable)

 

Other

• Driver’s license
• Own transport

 

 

JOB-RELATED KNOWLEDGE, SKILLS and EXPERIENCE

 

• Store management experience in a food retail environment.
• In-store stock management.
• Sales target budgeting.
• Expense budget planning and control.
• Promotional planning.