ACCOUNTS AND RISK FLOOR MANAGER

Job Title:

Accounts and Risk Floor Manager

Reports To:

General Manager

 

Purpose:

To monitor, report on and manage all departments and their issues that make up the Accounts, FICA, Risk and Payments Floor.

 

Essential Functions:

Self – Management:

 

• Provide leadership to team-mates through coaching and mentorship;
• Maintain high professional standards within the team by maintaining best practices and habits;
• Maintaining/meeting time frames set out;
• Implement and carry out effective internal QA processes for all pieces of work;
• Management of all projects pertaining to the floor;
• Ensuring the above is conducted in order to achieve the strategic goals of the business in relation to the floor.

 

Floor Management:

 

• Oversight and reporting on the following departments, through their HODs:
  • Payments;
  • Audits;
  • Risk;
  • FICA;
• Ensuring all SLAs are maintained with a high focus on quality at all times;
• Creating reports on the above for the sake of problem identification with corresponding resolutions;
• Managing complaints / queries and personally getting involved for major issues;
• Conducting analysis upon each department with a continuous improvement

 

Preferred Skills:

 

• 5 – 7 years’ experience within the Online Gambling Industry;
• Competency across all facets of a bookmaking risk floor;
• Management experience;
• Academic experience involving management;
• Leadership skills;
• High level of knowledge on local sports / horse

 

 

Requirements: Experience, Education and Other:

 

• Grade 12 (matric certificate required);
• Tertiary education (advantageous);
• Risk Management Qualification (preferred);
• 2 years’ experience in a similar role is preferred;
• Previous experience in a betting company (an advantage).