Phlebotomy Supervisor

Job Summary:
To plan, organise, lead and control Phlebotomy and associated administrative activities andfunctions within a designated area.
Minimum Criteria Required:
Valid Drivers licence
Registration in relevant discipline with HPCSA/ SANC

Experience:
2-3 Yrs Relevant Working Experience
Relevant Job Knowledge:
Anatomy, physiology and medical terminology relevant to medical pathology
Laboratory information systems
Medical ethical guidelines in the medical pathology fields
Organisational policy procedures
Phlebotomy procedures and processes
Key Performance Areas:
• Supervises and ensures implementation and compliance to relevant protocols, workinginstructions, standard operating procedures and operational standards, including LEAN principles,with regard to all phlebotomy processes and practices for the relevant Lancet site in support of theachievement of organisational strategy and objectives.
• Plans and performance manages the activities of own staff to ensure they achieve team andindividual objectives. This includes scheduling of shift rosters, discipline and monitoring adherenceto company policies.
• Ensures that shift handover routines take place in accordance with relevant work instructions.
• Trains and develops own staff to ensure they have the skills required by the organisation and areable to achieve their performance objectives.
• Ensures equipment maintenance (including printers, computers and point of care instruments),asset management and procurement of goods to promote the most effective utilisation ofresources, optimisation of stock levels and reduction of costs at all times.
A careeropportunity
• Liaises with customers in order to resolve service related issues, address non- conformances,maintain a positive image of the organisation and promote the services of Lancet laboratories.
• Participates in regular meetings with regional manager to report on operational matters anddiscuss progress on agreed plans and goals.
• Manages the correct application of quality assurance and health and safety processes andprocedures on site to ensure corrective actions are taken as required.
• Performs assigned tasks in preparation for annual internal and external quality control audits inaccordance with agreed plans and timeframes.
• Prepares and presents regular reports on operational matters including staff overtime, leaveapproved, stock orders verified, non-conformances and handling of customer complaints inaccordance with relevant protocols and reporting templates.
• Ensures that logging and resolution of customer complaints as well as non-conformances arerecorded at site.
• Oversees the provision of pre- and post- HIV/ Aids counselling for patients at designated sites inaccordance with relevant protocols.
• Supervises cashiering and banking processes in accordance with relevant protocols.
• Performs all phlebotomy functions as required.

Competencies:
Ability to cope with nervous / distressed patients
Ability to work in a pressured environment
Ability to work as part of a team
Administrative skills
Attention To Detail
Communication
Customer Orientation
Empathy
Flexibility
Interpersonal skills
Planning and organising
Professionalism
Self-management
Ability to handle sensitive and confidential information
Leadership skills