IT Administrator

The Opportunity

We are looking for a dynamic and tech-savvy IT Administrator to join our vibrant team! This is a unique opportunity for someone who thrives in an evolving digital space and has a passion for delivering excellent service. As the IT Administrator, you’ll play a key role in enhancing the overall experience for both our students and parents, ensuring smooth access to all the technological tools they need. This is a great opportunity for someone with strong administrative skills, a keen interest in IT, and a proactive mindset.

Key Responsibilities

● Platform Management: Oversee and manage external educational platforms and associated student accounts to ensure optimal functioning.
● Data Accuracy: Maintain up-to-date and accurate student information across both internal and external systems.
● Technical Support: Provide technical support to both internal teams and end-users, ensuring issues are resolved swiftly and efficiently, maintaining a high level of user satisfaction.
● System Optimization: Contribute to the development, maintenance, and continuous improvement of internal IT systems and processes to ensure they meet the evolving needs of the academy.
● Collaboration: Work closely with different teams to enhance technology solutions that foster smooth and effective learning experiences for students.

Skills & Experience

● Proven IT Skills: Strong knowledge and comfort with IT systems and online platforms. You are someone who enjoys troubleshooting, solving problems, and continuously improving your tech knowledge.
● Detail-Oriented & Administrative Excellence: Exceptional attention to detail and excellent organizational skills. You’re someone who prides themselves on maintaining accuracy and order.
● Adaptable & Positive: Ability to thrive in a fast-paced, evolving environment, with a positive and solution-driven approach to challenges.
● Communication & Collaboration: Strong written and verbal communication skills. Ability to explain technical issues to non-technical users and collaborate effectively with internal teams and end-users.
● Customer Service Experience: A passion for providing high-level support to both students and staff, ensuring smooth technical interactions and resolving issues quickly.
● Experience in Software Management: At least one year of experience managing and maintaining software and systems, ideally in an educational or tech-driven environment.
● Time Management: Ability to prioritize tasks, meet deadlines, and manage time effectively to ensure all projects and support requests are handled efficiently

Setup & Equipment Requirements

● A reliable internet connection with a minimum upload speed of 50 mbps.
● A laptop or desktop with a working camera and microphone for online meetings and troubleshooting