Internal Sales Dealer Support

Position                 : Internal Sales Dealer Support

Employment type  : Probationary to permanent

Location                : East Rand

Reports to             : Dealer Account Manager

We are seeking a skilled and Internal Sales Dealer Support  to join our dynamic team. The successful candidate will play a crucial role in supporting the company’s Dealer Support team. This role is ideal for an individual with a solid foundation in internal sales, as a background in a manufacturing or mining industry.

Key Responsibilities:

• Your main function will be to quote and invoice customers and source competitive quotes from suppliers.
• You will work within a team that has a preassigned portfolio. In addition to quoting, you will also be required to reserve stock when needed and forecast stock requirements for this portfolio.
• Assisting with technical queries and troubleshooting customer complaints.
• Directing field service measuring requests to the field service department.
• Check any parts received from local suppliers and ensure invoice quantities and prices are correct.
• Assist in stock takes in accordance with the stock take schedules.
• General customer service at optimum level.
• Always upsell products and market our company’s portfolio to new and existing customers.
• Product research.
• Focusing on the Africa customers

Requirements:

• Own transport is essential.
• A minimum of 3 years of relevant experience in an internal sales role.
• High attention to detail.
• Excellent teamwork and interpersonal skills.
• Proficiency in English, both written and spoken.

Skills:

• Advanced proficiency in Microsoft Office, particularly Excel.
• Excellent reporting and communication abilities.
• Proactive problem-solving approach, particularly in environments requiring prompt responses.
• Excellent time management and organizational skills.
• Adaptable with the flexibility to handle various tasks as they arise.
• Ability to work effectively as part of a team in an open plan office