Head of Underwriting

Vacancy Details:

• Title: Head of Underwriting
• Company: PSG Insure Short-term Administration (division within PSG Financial Services)
• Location: Centurion

 

Why Join Us?

At PSG Insure short-term administration, we are committed to innovation, excellence, and providing top-notch service to our clients. As the Head of Underwriting, you will play a pivotal role in shaping our underwriting strategy and driving continuous improvement. Join our dynamic team and make a significant impact in the insurance industry!

 

Key Responsibilities:

Strategic Leadership:

• Lead the development of cutting-edge underwriting strategies to keep us ahead of market trends.

• Champion continuous improvement across people, processes, technology, and data.

• Develop and execute operational plans aligned with our strategic goals.

• Stay informed about industry trends and emerging models to drive innovation and competitive advantage.

Operations Management:

• Optimize the underwriting value chain and associated systems for maximum efficiency.

• Ensure performance metrics are relevant and drive excellence.

• Achieve key performance targets, including SLA adherence, utilization, and customer satisfaction.

• Foster a high-performing team through effective management, talent development, and training.

• Address IT issues and product gaps to enhance the underwriting and adviser experience.

• Provide expert support on technical queries and negotiate with insurers on binder actions and rates.

• Oversee binder audits to ensure compliance and accuracy.

Profitability:

• Drive binder profitability and client retention.

• Lead initiatives for new business growth and organic expansion.

Stakeholder/Relationship Management/Customer Service:

• Build and maintain strong relationships with advisers.

• Resolve adviser queries, escalations, and complaints promptly and effectively.

Compliance and Risk Management:

• Ensure compliance with binder and regulatory requirements.

• Proactively monitor and mitigate underwriting risks.

 

Required Qualifications:

• Bachelor’s degree.
• FAIS and RE compliant.

 

What We’re Looking For:

• Proven expertise in personal and commercial lines insurance.
• A track record of driving financial and operational performance.
• Experience managing underwriting environments.
• Strong analytical skills and familiarity with BI tools.
• Experience in delivering automation and optimization initiatives.
• Excellent leadership and problem-solving skills.
• Deep understanding of the South African insurance market and binder environment.
• Knowledge of policy administration systems and workflow enhancements.

 

What We Offer:

• A collaborative and innovative work environment.
• Opportunities for professional growth and development.
• The chance to make a real impact in the insurance industry.