Data Team Administrator

Synopsis (Brief description of the company and position):

In this role you will be providing consultative support to our clients . Collaborating with internal departments to ensure that their rates are seamlessly and accurately implemented and updated.

Job description (Details of the position i.e. duties):

Admin

– Ensure minimal email backlog in personal inbox

– Ensure Data Team inbox is up to date

– Ensure Data Projects Schedule is up to date and being followed (Team workflow SOP)

– Closure of completed tickets with sufficient closure summaries

– Correct and accurate time logging for billable and non-billable time

– Preparation of quotes to customers for large data projects

– Prep/update of monthly data team stats and report back on where time could have been utilised more effectively/how much time was lost to non-billable work or corrections

Data

– Troubleshooting of data project queries and assisting with finding solutions / advising customer of next steps to resolve the query

– Rates matrix setups based on rate sheets and consultation with customer

– Setups of specials and other data projects

– Handovers of prepared matrixes to data setup consultants

– Project management and roll out of data team reach outs/client notifications due to changes in their area affecting rates (Example: Botswana tax changes)

– Regular updates to customers on the progress of their setup

– Assist with data imports as and when required

– Provide back up to the Data Project Manager

 Experience, Qualifications and skills:

– Excellent administration skills

– Good problem-solving skills

– Excellent written and verbal communication skills is essential

– High attention to detail

Benefits:

We provide medical aid, GAP insurance, provident and life insurance cover. Profit share for candidates who qualify. You can opt in to weekend overtime once you are sufficiently trained but this is not compulsory.

Categorisation:

– Administrative support

– Project management