Customer Service Agent

Providing full range of transportation, this logistics company was established in 1990, and it stands as one of South Africa’s largest privately owned logistics networks. With 13 strategically located branches, it ensures comprehensive service to over 20,000 destinations across the country. Supported by a fleet of 210 vehicles, our national network of collection and distribution depots enables us to offer efficient, cost-effective, and reliable freight solutions, no matter where you’re headed.

Requirements:

• Matric, Tertiary qualification is an advantage.
• Proven customer service experience
• PODs experience
• PC Experience (Outlook/Word/Excel)
• Geographical knowledge of South Africa
• Excellent telephone skills
• Communication skills
• Passion, energy, desire (to get the job done), & runway (ability to grow)
• Initiative
• Data capturing & filing
• Ability to prioritize & work under pressure
• People person
• Leadership skills
• Own Transport

Accountability/Measurement:

• Handling queries
• Quoting (convert/close)
• Specials (arrangements)
• Reports/follow up
• Telephone manner
• Customer relationships
• Teamwork
• Energy and passion (punctuality, effort, pace of work, dedication, going the extra mile)
• Health & Wellness (work attendance, exercise, weight and health control)