Assistant Retail Store Manager (Midrand)

A leading Footwear manufacturer is looking for an Assistant Store Manager who will help the store achieve sales budgets, and provide excellent customer service to every customer.

Midrand – GP

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

Customer Service & Sales

• Acknowledge every customer within 30 seconds
• Deliver excellent customer service to every customer by following customer service procedures
• Establish your customers needs and use your technical knowledge to demonstrate benefits to meet those needs
• Close the sale & secure add on sales
• Invite your customers back & turn them into fans!
• Monitor your daily sales against your individual budget every few hours
• Assist the Manager in maximising sales through driving conversion

Inventory

• Replenish footwear, apparel and accessories from the storeroom daily and ensure floor fully stocked up before closing.
• Minimising shrinkage by zoning the store, acknowledging customers, and following the changing room policy
• Ensure stock entries in the POS system are accurate
• Process deliveries by checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
• Assist the team in weekly/monthly/quarterly stock take counts
• Process customer orders

Daily Operations

• Follow Operational Game Plan
• Ensure store housekeeping is maintained daily including dusting, cleaning mirrors, sweeping, emptying bins, clearing counter area and tidying change rooms
• Assist the manager with Open/Close the store
• Assist the manager with cashing up daily and banking
• Complete month end audit and all relevant paperwork.

Training and Team Management

• Your training is your responsibility
• You must attend the monthly/quarterly training sessions
• Set up a monthly meeting with your Store Manager to discuss you progress through the Knowledge Pack
• These are essential as they will determine your eligibility for promotion
• Assist the manager in developing the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales Training

Merchandising

• Observe the store & maintain stock presentation in accordance with brand standards
• Ensure sizes are replenished
• Ensure apparel is neatly folded or hung & that shoes a stacked by size
• Assist the team to change the windows/mannequins every 2 weeks
• Ensure POS materials are stored in an area to avoid damage

In the absence of the Store Manager you will have additional responsibilities:

Customer Service & Sales

• Conduct the daily team meeting to ensure the team are aware of daily sales targets and provide support to achieve these targets
• Ensure all team members are aware of their daily tasks
• Ensure all team members are delivering excellent customer service to every customer by following the customer service procedures
• Monitor the individual team members daily sales against their individual budget every few hours

Inventory

• Ensure the team members are replenishing footwear, apparel and accessories from the storeroom daily and ensure floor fully stocked up before closing.
• Ensure the team maintains the storeroom to brand standards

Daily Operations

• Open/Close the store
• Bank/Drop cash Takings
• Complete rosters & allocate tasks
• Analyse and explain variances in daily sales report
• Where applicable complete weekly time sheets
• Co-ordinate lunch breaks

Merchandising

• Ensure the team maintain stock presentation in accordance with brand standards
• Ensure the team have neatly folded or hung the apparel & that shoes are stacked by size

REQUIREMENTS:

• Outgoing determined self starter
• Excellent customer service skills
• Solid retail experience
• Demonstrated ability to achieve sales budgets
• Good attention to detail
• Demonstrated ability to driving and developing a team