Key Account Manager

Key Account Manager Job Details

REPORTING TO:                Chief Business Officer

LOCATION:                         Benoni, Gauteng

 

PURPOSE OF THE POSITION

 

The purpose of this position will be to build, maintain, and manage the relationship with key principals of Optix’s Enterprise Clients and, when required, Mid-Market and SME clients. The successful candidate must live out our business purpose. Optix strives for recognition as a world class, global provider of solutions that makes all forms of on-road transportation safer and more efficient and to get everyone safely home.

 

The candidate takes full responsibility that day-to-day operational queries are managed effectively, to help grow the business in the above channels through expansion of services to the customer base, to maintain profitability of key accounts, to drive supply chain efficiencies to the benefit of both the customer and the company, and to ensure the establishment of long-term strategic partnerships.

 

The Optix Key Account Manager forms part of the Client Experience team and serves as a direct point of contact. This position plays a crucial role in the overall success of the Optix Program which helps our clients identify, isolate, and better understand the role of risky driving behaviour and non-compliance in their drivers and their fleets on their overall Risk and Safety Profile.

 

Being enthusiastic about engaging our customers and expanding their use cases and create mutually beneficial relationships between all parties that the Key Account Manager works with.

 

 

AREAS OF RESPONSIBILITIES

 

• Setting and implementing strategy for individual customers based on Optix’s and customer objectives and aligning the KPIs with Optix’s business strategy.
• Implementing rate reviews and increases as needed to ensure management of principal profitability by collaborating with the Commercial Department.
• Foster professional relationships with other teams for Pilots and New Deployment Projects.
• Establish and own overall relationship with Portfolio of clients, which include increasing adoption, ensuring retention, upselling and client satisfaction.
• Multi-level and cross functional interaction to drive continued value in Risk Mitigation using our products and services.
• Aligning between clients and cross-functional internal teams in Optix to ensure the timely and successful delivery of our solutions according to customer needs. (Including requirement gathering from clients, briefing of internal teams and project management as and when required.)
• Collaborate with clients to establish critical goals and aid the customer in achieving their goals in accordance with Client’s Program Plan/Strategy.
• Manage assigned Clients’ Program implementation, including Deployment roll-out planning, Optix Program Experience and performance related to their program goals and expectations. Maintain Client Program Plan/Strategy after implementation.
• Forecast and track key account metrics.
• Identify and grow opportunities within your client base through account planning.
• In collaboration with the Hardware Operations Specialist – Keep clients informed of product and service developments within Optix.
• Working alongside sustainability team, analyse risks and trends identified through the client’s use of the Optix Program, and using Optix best practices and model strategies propose solutions / recommendations to client through Program Performance Reviews – 21 day / Quarterly and Annual.
• Assess, troubleshoot, and resolve issues to improve the Client’s Optix experience including managing Client system data and asset management and communicate findings and recommendations on critical initiatives to Optix Management, internal team members and Clients.
• Ensure Client’s product and service knowledge and training.
• Ensure that the Organisation’s reputation, integrity, and product offering quality maintained.
• Ensure that the correct prescribed standards of practice/documentation used for implementation is sent to company employees and customers.
• Ensure that the correct training material is used and made available at training sessions.
• Assist in managing or leading Client initiatives and special projects as needed.
• Monthly Steering Committee meetings implemented and scheduled with your customers.

 

SKILLS REQUIRED

 

• Taking ownership and accountability for tasks and activities, demonstrating effective self-management in planning, prioritising, and self-development.
• Elevated level of financial / budget / reporting experience
• Effective communication & presentation skills
• Initiative-taking, customer orientated, good negotiating skills.
• Strong collaborator with an elevated level of business and financial acumen.
• Highly computer literate
• Must be based in Johannesburg, with the ability to commute to the office and attend client meetings as needed. A reliable vehicle for client visits and regional travel is essential.

 

MINIMUM EXPERIENCE

 

• Bachelor’s degree in business administration/sales/marketing
• At least 5-10 years’ experience in face-to-face client management and experience in supply chain – preferably in FMCG account management.
• Experience within Logistical/Transport/Risk Management Industry will be advantageous.

 

QUALIFICATION

 

• Bachelor’s degree in business administration/sales/marketing/higher certificate within the Transport Sector and/or Risk Management