Petshop Science Controller

Purpose of the role:

The purpose of the Petshop Science Controller is to manage and build the Petshop Science brand, ensuring that the team provides and outstanding and inspiring in-store experience, where sales targets are continuously achieved or exceeded, customer interest is created, and there is return traffic to the store. The role oversees a team who offers relevant, helpful and accurate product information, as well as animal health recommendations, to assist customers in making purchasing decisions that address their pets’ needs. The Petshop Science Controller is responsible for effectively managing all in-store team leadership and management, stock, merchandising and operational activities to maximise sales, profitability and loss prevention.

How you add value

• Build trust with our customers
• Keep customers coming back to Petshop Science through optimal operational standards and highest levels of service excellence
• Provide leadership that creates a great team vibe with sound people management and administration
• Accountable for great financial results, achievement of sales targets and loss prevention
• Accountable for team compliance with company policies and health and safety standards.

What you do daily

• Provide support and leadership to the team
• Manage the daily operation of the store
• Communicate effectively and timeously with suppliers and investigate and/or escalate stock issues
• Oversee product merchandising
• Ensure standards for quality, customer service, and health and safety are met.
• Investigate and resolve any areas of concern.
• Deliver reports and/or specific inputs as required
• Take ownership of the in-store customer service
• Maintain an extensive knowledge of pets and related products to ensure the best service and advice is provided to our customers.
• Ensure pet product knowledge is relevant and continuously aligned to new trends.
• Build your own and your team’s product knowledge through training, knowledge exchange and working with suppliers.
• Selling and Sales Performance Management
• Oversee all sales policies, procedures and processes, ensuring the best in-store customer experience.
• Manage and monitor the team’s sales performance

What will make you a great Petshop Science Controller?

• Grade 12 (Essential)
• +3 years exposure to retail or service-oriented store environment (Essential)
• MUST LOVE ANIMALS – Previous exposure to pet services, pet care, pet products or animal orientated services or sales (Essential)
• A social personality that thrives around customers (Essential)
• A demonstrated independent and quick learner (Essential)
• Understanding of procedures, standards and guidelines in a retail store context (Essential)
• Energetic, enthusiastic, creative, well-groomed, reliable, punctual, and not afraid of hard work.
• Team oriented
• Positive attitude with the ability to coach and motivate staff.
• Independent problem solver, quick thinker and learner
• Work well under pressure and handle multiple priorities
• Set goals
• Sales orientation with a strong eye for detail
• Strong analytical skills
• Excellent communication skills – both written and verbal
• Physically strong – ability to stand or walk for long periods of time, lift things, climb up ladders etc.
• Integrity, strong code of conduct and compliance

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.