Job Title

Retail Store Manager (Alberton)

South Africa, Gauteng
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Market Related
Area: South Africa, Gauteng
Sector: Retail Trade
Posted: 13 September 2024

Job Details

A leading Footwear manufacturer is looking for a Store Manager to ensure that the stores Net Sales and Operating Profit budgets are achieved, conversion is optimised through proactive traffic analysis, and that excellent customer service is delivered through a well trained, stable and motivated store team. 

DUTIES & RESPONSIBILITIES, NOT LIMITED TO: 

Sales 

  • Maximise Sales by driving conversion 
  • Set & communicate daily sales targets to everyone on the team including casuals 
  • Focus the team on cross- & upselling 
  • Create relationships with podiatrists, running clubs & gyms in the area to generate sales 
  • Grow customer database program 
  • Ensure all customer orders are accurately processed within 2 working days 
  • Achieve gross margin targets 

Team Management 

  • Build a team environment through daily team meetings. Motivate, share sales KPI’s, allocate tasks, & Mystery Shopping learnings in these meetings 
  • Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with store standards 
  • Drive conversion through traffic analysis & rostering 
  • Master the feedback process & provide monthly feedback to all team members 
  • Develop the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales training 
  • Develop the team by ensuring they complete the Knowledge Pack in the prescribed time frame 
  • Execute the months Mystery Shopping action items 
  • Manage the appraisal process for all team members
  • Manage the induction process 
  • Complete rosters and adhere to the staffing template 
  • Manage Eco-time system daily, & coordinate lunch breaks 
  • Ensure all staff wear name badges & the correct uniform 

Inventory 

  • Review the store sell through report weekly. Remerchandise or adjust replenishment levels as required 
  • Minimise shrinkage & maintain accurate stock records in the POS system 
  • Complete weekly stock counts and monthly/quarterly stock counts 
  • Execute mark downs as directed 
  • Run weekly negative stock report and request relevant adjustments 
  • Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system 
  • Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment 

Operations 

  • Follow the Operational Game Plan 
  • Follow through the weekly Store Audit action items 
  • Ensure VM and windows comply with store standards 
  • Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate 
  • Open and close the store 
  • Reconcile cash to end of day cash-up report & complete & sign the end of day banking book 
  • Bank/Drop cash takings 
  • Complete month end Stock Receipts 
  • Complete month end Sales Performance report 
  • Proactively manage controllable store expenses; discounts given, payouts, stationery, phone, cleaning etc 
  • Ensure compliance with the operational health and safety policy 
  • Order and control the stationery for your stores i.e. receipt rolls and barcode labels 

REQUIREMENTS: 

  • Outgoing determined self-starter 
  • Retail management experience preferably at a national retail chain 
  • Demonstrated ability to achieve sales budgets 
  • Proven people management and leadership skills 
  • Excels at coaching, driving and developing a team 
  • Extensive stock management experience 
  • Proven merchandising skills 
  • Excellent attention to detail