Call Centre Team Leader

SPECIFICATION

The Junior Call Centre Manager will assist in supervising daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call center manager, you must also have excellent customer service and communication skills.

Responsibilities

• Manage a team of call centre agents
• Assist in creating structure and process
• Deal with all IR/HR matters of team
• Coach and mentor team
• Motivate team daily
• Work with all levels of organisation
• Work with partners (external) daily
• Attend meetings

Qualifications

• Must have previous Call Centre experience as a Team Leader/Supervisor
• Must be down to earth
• Must be PC literate (MS Office)