Data Consultant

A business providing SAAS to the Hospitality sector with a footprint in over 20 countries is looking for a Data Consultant to provide consultative support to clients. The successful candidate will collaborate with internal departments to ensure that their rates are seamlessly and accurately implemented and updated. 

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:  

Admin 

• Ensure minimal email backlog in personal inbox 
• Ensure Data Team inbox is up to date 
• Ensure Data Projects Schedule is up to date and being followed (Team workflow SOP) 
• Closure of completed tickets with sufficient closure summaries 
• Correct and accurate time logging for billable and non-billable time 
• Preparation of quotes to customers for large data projects 
• Prep/update of monthly data team stats and report back on where time could have been utilised more effectively/how much time was lost to non-billable work or corrections  

Data 

• Troubleshooting of data project queries and assisting with finding solutions / advising customer of next steps to resolve the query 
• Rates matrix setups based on rate sheets and consultation with customer 
• Set-ups of specials and other data projects 
• Handovers of prepared matrixes to data setup consultants 
• Project management and roll out of data team reach outs/client notifications due to changes in their area affecting rates (Example: Botswana tax changes) 
• Regular updates to customers on the progress of their set-up 
• Assist with data imports as and when required 
• Provide back up to the Data Project Manager 

REQUIREMENTS  

• Excellent administration skills 
• Good problem-solving skills  
• Excellent written and verbal communication skills is essential 
• High attention to detail