Job Title

Data Consultant

South Africa, Kwazulu Natal
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Market Related
Area: South Africa, Kwazulu Natal
Sector: IT / Computers / Software
Posted: 1 August 2024

Job Details

A business providing SAAS to the Hospitality sector with a footprint in over 20 countries is looking for a Data Consultant to provide consultative support to clients. The successful candidate will collaborate with internal departments to ensure that their rates are seamlessly and accurately implemented and updated. 

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:  

Admin 

  • Ensure minimal email backlog in personal inbox 
  • Ensure Data Team inbox is up to date 
  • Ensure Data Projects Schedule is up to date and being followed (Team workflow SOP) 
  • Closure of completed tickets with sufficient closure summaries 
  • Correct and accurate time logging for billable and non-billable time 
  • Preparation of quotes to customers for large data projects 
  • Prep/update of monthly data team stats and report back on where time could have been utilised more effectively/how much time was lost to non-billable work or corrections  

Data 

  • Troubleshooting of data project queries and assisting with finding solutions / advising customer of next steps to resolve the query 
  • Rates matrix setups based on rate sheets and consultation with customer 
  • Set-ups of specials and other data projects 
  • Handovers of prepared matrixes to data setup consultants 
  • Project management and roll out of data team reach outs/client notifications due to changes in their area affecting rates (Example: Botswana tax changes) 
  • Regular updates to customers on the progress of their set-up 
  • Assist with data imports as and when required 
  • Provide back up to the Data Project Manager 

REQUIREMENTS  

  • Excellent administration skills 
  • Good problem-solving skills  
  • Excellent written and verbal communication skills is essential 
  • High attention to detail