Trainer

A business providing SAAS to the Hospitality sector with a footprint in over 20 countries is looking for a system-savvy professional trainer to upskill their clients remotely and on-site. 

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:  

• Conduct online and on-site training as required by the company’s clients 
• Produce training videos as required 
• Prepare and update training content on an ongoing basis 
• Maintain and track the demo database (including regular data cleaning) 
• Continuous improvement of Training documentation and processes (SOPs) 
• Coordinate, plan and booking for travel  
• Ensure training support tickets are up to date  
• Continuous updating of Learn Online content 
• Complete weekly feedback to all stakeholders
• Submit all required post-training feedback to clients and relevant departments 
• Timeously escalate any barriers to completing training 
• Maintain Training stats documentation 
• Compile and present stats in internal notifications and presentations 
• Ensure that training is updated with relevant Hotfix updates 
• Continuous learning of our product as it evolves 
• Assist with user testing 

REQUIREMENTS  

• This person should have excellent written, verbal and presentation skills
• Strong administrative skills. 
• Knowledge of the tourism/hospitality industry is a plus