Sales Manager

The Position:

We are looking to recruit a Sales Manager to manage a sales team to achieve student acquisition and growth through the implementation of the sales strategy in allocated campus portfolio. The role will report to the National Sales Manager and will manage a team of Higher Education Consultants, Customer Relationship Marketers and Sales Coordinators.

Minimum qualification:

• Undergraduate qualification in marketing or commerce.

Experience:

• At least three years’ experience as a sales or marketing manager. Higher education industry will be advantageous.
• Track record of managing high performing sales teams of at least five sales team members. 

Functional and technical competencies:

• Higher Education product knowledge will be advantageous.
• Sound knowledge of sales processes.
• Customer centric approach.
• Skilled in dealing with irate customers.
• Good understanding of marketing essentials.
• Skilled in techniques on how to motivate sales teams.
• Managing teams remotely.
• Presentation skills. 

Accountabilities:

As the Sales Manager, you will be accountable for campus sales and campus sales administration. Key performance indicators include measures such as:

• Campus sales volumes (lead and contact).
• Quality of sales.
• Enrolment headcount and revenue.
• Cross mode / campus / qualification sale volumes.
• Alignment with segmentation strategy. In addition, you will be required to, on a regional level, identify new and emerging markets and to perform competitor and swot analysis regarding price, service offering and local competitors.

Management

• Sales budget management.
• Operational planning – e.g., quarterly forecasts, plans, objectives, priorities, schedules, projects.
• Operational implementation and execution monitoring – control and corrective action
• Reporting – sales reports.
• Problem solving and decision quality, including escalations, queries and complaints.
• Resource and capacity management – deployment resources (people, equipment, assignment and re-allocation of resources between teams; workload and workflow monitoring). 

Leadership

• Talent acquisition and onboarding.
• Individual performance – role clarity and objectives; reviews; feedback; corrective actions.
• Succession / bench strength.
• Skill levels – training & development / coaching & mentoring.
• Culture and climate (motivation; energy; retention; support; communication and information sharing; engagement; discipline; recognition; empowered; care).
• Change capability – resilience, flexibility, adaptability.
• Remuneration. 

Behavioural competencies:

• Initiative and responsibility (Acts on own initiative, makes things happen and accepts responsibility for the results).
• People leadership and development (Provides team with a clear sense of direction, inspires and coordinates others and keeps them focused on objectives. Develops people through delegation, empowerment and coaching; promotes career and self development).
• Relations and networking (Builds a useful network of contacts and relationships and utilise it to achieve objectives).
• Influence (Makes an impact; convinces and persuades others; promotes plans and ideas successfully).
• Effective communication (Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively). • Analysis and Judgment (Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments).
• Innovation and change (Produces fresh and imaginative ideas and solution; breaks away from tradition; promotes change and novelty).
• Systematic approach (planning and organising) (Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively).
• Steadiness (Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable).
• Business development and Bottom-line focus (Identifies and seizes commercial opportunities; has a strong positive impact on business growth and profitability. Focuses on bottom-line results, identifies potential risks and monitors the financial impact of own activities).