Call Centre Consultant

A dynamic, vibrant and growing cosmetics business is looking for a passionate Call Centre Consultant to join their team in Bellville, Cape Town.

The main role of the Call Center Consultant is to answer incoming calls from members professionally within a friendly and helpful manner. Call Center Consultants are responsible for learning the business members structures and processes within Sales Floor and member relations in order to assist Members with basic queries in order to assist and direct queries to relevant departments.

Call Center Consultants are expected to represent the brand and have the end goal of helping the member with courtesy, passion and professionalism.     

REQUIREMENTS:

• Grade 12 or equivalent
• Relevant call center certifications advantageous
• 2 – 5 years call center / customer service experience
• Ability to understand, derive and communicate forward information.
• Excellent written and communication skills with English the main medium of communication and Zulu OR Tswana OR SeSwathi OR Ndabele
• Computer literate MS Office, Word/Excel/Power Point.

Skills & Competencies:

• Must have HIGH listening and interpreting skills
• Have an exceptional telephone etiquette
• Must be a team player and be able to communicate information through teamwork (as well as capture notes correctly for resolution)
• Goal driven, Service Delivery and client satisfaction should be your passion
• Must show commitment – the position requires flexibility and after-hours availability when required (especially during peak periods)
• Must be computer Literate – ERP system
• The role is responsible for first call resolution, directing or escalating queries for efficient customer service and superseding the members resolution experience
• Great business acumen
• You thrive in a fast-paced environment
• Vibrant, energetic, and friendly demeanour
• Able to think out of the box to find solutions to problems and recommend process changes.
• Coachable and willing to learn.
• You light up when you meet member expectations and resolve their queries.
• Always stepping up and willing to do more to support your team.