Carer Supervisor

We provide the full continuum of care at six world-class healthcare facilities located on-site at six luxury, retirement villages situated in prime locations across the Western Cape. 

Are you passionate about providing exceptional care and ready to lead a dedicated team?

We are seeking a Carer Supervisor (Day Shift) to join our prestigious healthcare team at our facility within the Southern Suburbs. 

If you thrive in a dynamic environment and have a strong commitment to delivering the highest standard of care, we invite you to apply and become a vital part of our caring community.

Duties and Responsibilities:

• Lead, supervise and inspire our Carer Team to deliver outstanding physical, social, and emotional support to all residents/patients. 
• Support and guide the team to achieve daily performance goals.
• Ensure adherence to policies and procedures
• Provide training to both new and current staff 
• Identify training needs within the department
• Ensures that internal procedural training plan is up to date
• Oversee smooth and efficient daily operations.
• Ensure staff are presentable and well groomed at all times, this would include ensuring staff are wearing correct uniforms
• Plan and prepare employee work schedules for every day operations according to patient/resident care plans
• Ensure that records of carer tasks completed are up to date and readily available
• Assist with the weekly checklist of the patient bells and panic buttons
• Conduct daily morning briefings to discuss workflow, staff allocation, communicate expectations and to address any arising matters
• Collaborate with healthcare professionals to coordinate care plans and ensure holistic support for residents/patients.
• Respond promptly to emergency situations, providing guidance and support to the team.
• Engage with carer staff to address performance and personnel related matters 
• Conduct quality checks to maintain a supportive environment for residents/patients.
• Report concerns to management and assist with department administration.
• Participate in the recruitment and onboarding of new carers, ensuring they meet facility standards.
• Assist the manager with staff probation meetings
• Assist manager in evaluating employee performance and recommend personnel actions such as promotions, transfers and disciplinary actions.
• Orientate new staff members to the role and facility

What We’re Looking For:

Education:

• Grade 12 
• Carer training is advantageous

Experience:

• Proven experience in a supervisory role 
• Experience within a hospital or clinical setting would be advantageous 
• Precise and reliable reporting

Skills and Attributes:

• Exceptional leadership and managerial abilities
• Highly skilled in time management and organization
• Effective task prioritization and management
• Strong conflict resolution capabilities
• Competence in guiding and supporting team members
• Adaptable and flexible in various situations
• Demonstrates responsibility and accountability
• Excellent critical thinking and problem-solving abilities
• Willingness to engage directly with residents as needed
• Ability to motivate and inspire team members
• Skilled in managing departmental matters with strict confidentiality
• Accurate adherence to instructions and protocols
• Outstanding interpersonal skills
• Proficient in computer use
• Professional demeanour and etiquette
• Ability to perform well under pressure

Additional Requirements:

• Clear health, criminal, and credit records.
• Contactable references.

Working Hours:

• Monday to Friday, 07:00 to 17:00, with occasional weekend and public holiday shifts as operationally required. 
• Flexibility to attend to the night shift when required to complete tasks such as probation reviews, training, disciplinary matters etc.