Desktop Support Engineer

POSITION

DESKTOP SUPPORT ENGINEER

LOCATION

CAPE TOWN

EMPLOYMENT TYPE

FIXED CONTRACT

JOB DESCRIPTION AND EXPERIENCE REQUIRED

·            Must have Clear criminal and credit record

·            Must be willing to work Shifts. 24/7 shifted environment

·            Must have minimum two (2) years Desktop Support 

·            Must have BPO Experience in IT industry

·            Netskope/Citrix knowledge an advantage

·            Windows Desktop support, Printer support & Server support

·            A good understanding of computer networking and servers

·            Virtualization and Cloud experience & knowledge

·            Advanced knowledge of Microsoft Office systems and applications                     includingServer Suite

·            Excellent understanding of Active Directory, DNS, Backup software,                 Network switching and cabling

·            Basic understanding of network firewalls

COMPETENCIES

·            Windows Desktop support, Printer support & Server support

·            A good understanding of computer networking and servers

·            Virtualization and Cloud experience & knowledge

·            Advanced knowledge of Microsoft Office systems and applications                     including Server Suite

·            Excellent understanding of Active Directory, DNS, Backup software,                 Network switching and cabling

·            Basic understanding of network firewalls

QUALIFICATION

1.          MCSE, A+, N+ or relevant IT Qualifications

2.          Must have a Senior Certificate

3.          Must have Clear criminal and credit record

NOTES

Important: As part of the responsibilities, support staff may occasionally provide technical assistance to financial departments where customer information, including sensitive banking details, is stored or accessible. Staff must understand and accept that they will have access to confidential customer information and, therefore, must demonstrate a high level of trust and integrity. A clean credit and criminal records are a prerequisite as well as maintaining a clean credit and criminal record while under contract or employment.