E-Commerce Sales & Operations Coordinator

Job Title: E-Commerce Sales & Operations Coordinator

Job Description:

Position Overview:
We are seeking a proactive and detail-oriented E-Commerce Sales & Operations Coordinator to manage and grow our online store. This role involves overseeing online sales activities, ensuring smooth order processing, maintaining product listings, and providing excellent customer service. The ideal candidate will have experience in e-commerce operations and a strong sales acumen.

Key Responsibilities:

• Online Store Management:
• Oversee the day-to-day operations of the online store, including product listings, inventory updates, and order fulfillment.
• Ensure product descriptions, pricing, and images are accurate and up to date.
• Monitor website functionality and liaise with IT support for troubleshooting.
• Sales & Customer Service:
• Develop strategies to meet and exceed online sales targets.
• Respond to customer inquiries, process orders and returns, and ensure high customer satisfaction.
• Track and analyze sales trends, providing insights to improve store performance.
• Order & Inventory Coordination:
• Coordinate with suppliers and internal teams to manage stock levels and replenishments.
• Ensure timely processing and shipping of customer orders.
• Maintain records of sales transactions and returns.
• Performance & Reporting:
• Monitor website analytics and sales data to identify trends and opportunities.
• Prepare regular reports on online store performance and customer insights.
• Recommend improvements to enhance user experience and sales conversion.

Qualifications:

• Diploma or degree in Business, E-Commerce, or a related field.
• 1-2 years of experience in e-commerce operations or online sales.
• Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
• Familiarity with customer service tools and order management systems.
• Strong problem-solving skills and ability to multitask.
• Excellent communication and organizational skills.

Salary Range:
ZAR 12,000 to ZAR 18,000 CTC per month, depending on experience and skills.