IT Manager

A group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, Utility Management, infrastructure installation, Property Management and related activities is looking for a dynamic IT Network Manager to lead their technology initiatives and drive innovation within their organisation. In this role, the successful candidate will be responsible for ensuring that the IT infrastructure, from PCs and laptops to phones and Wi-Fi, remains state-of-the-art, efficient, and fully operational. They will also be at the forefront of maintaining and expanding the company’s ISP network, ensuring it is robust, and reliable. The company is looking for someone who possesses exceptional networking knowledge, is passionate about technology, and is ready to make an impact

DUTIES:

Network Management:

• Plan and implement network upgrades with minimal disruption to business operations
• Plan and execute new IT infrastructure projects from concept to completion
• Identify key growth infrastructure areas beneficial to the business unit
• Manage network equipment stock levels to support customer installations, upgrades, or repairs
• Provide technical support for network-related issues to minimise downtime
• Collaborate with the IT team to design and implement network changes aligned with business needs
• Document all network configurations and changes for future reference and troubleshooting
• Maintain and optimise the VOIP platform for clear and reliable communication
• Monitor call quality and system performance, addressing issues promptly
• Oversee backup processes to ensure secure and retrievable critical data
• Regularly test backup systems to confirm data integrity and recovery capabilities
• Implement backup strategies aligned with business continuity and disaster recovery plans
• Explore innovative network improvements and propose implementation approaches
• Investigate new network hardware for potential improvements and provide reporting
• Provide regular reports on network changes and their outcomes
• Monitor network performance, identify areas for improvement, and ensure high availability and reliability

Technology Management:

• Oversee the administration of G Suite components, ensuring optimal configuration and security across all applications such as Gmail, Google Drive, Google Meet, etc
• Manage user accounts, permissions, and settings to maintain a seamless and secure workflow for employees
• Implement G Suite policies to align with company standards and data protection regulations
• Perform regular audits to identify and remove inactive accounts, redundant data, and unnecessary files
• Optimise G Suite storage and organisation for efficient resource utilisation
• Troubleshoot and resolve technical issues related to website functionality, performance, and security
• Monitor website analytics to identify areas for improvement and optimise user experience
• Maintain company websites through regular backups, updates, and security checks to prevent downtime

QUALIFICATIONS:

• Bachelor’s degree in in Information Technology or equivalent
• Mikrotik MTCNA/MTCRE/MTCINE certification would be advantageous
• Wireless certifications would be advantageous
• Must have a valid driver’s licence and reliable vehicle
• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references

EXPERIENCE & KNOWLEDGE:

• Proven experience within a similar role
• Ensuring the physical network is well planned, documented, redundant and secure
• Installing key infrastructure in the network such as core switches and routers
• ISP or telecommunications background, management and good understanding of Wireless High-Sites and Fibre Node rooms
• Installation of complex cabinets, node rooms and all networking equipment as well as Wireless High-Sites
• Experience with Fibre and ethernet technologies
• Experience with backup and UPS technologies
• Wireless PtP, PtMP and backhaul technologies
• Management of wireless commercial and residential client installations

SKILLS AND ATTRIBUTES

• Excellent verbal and written communication skills
• Proven organisational and administration skills
• Customer service orientated – ensuring corporate and residential customers are happy
• Strong analytical skills for diagnosing and resolving issues
• Ability to prioritise tasks and manage multiple projects simultaneously
• Able to work well within a team and individually