Receptionist – Cape Town

Purpose of the position:

To provide an efficient service and support to all PSA customers, and PSA Technical Team, sales and PSA management in Cape Town

Requirements : ( Educational, Experience )

Experience (required):                    3-5 years’ experience in Admin and customer service

                                                                 Computer literacy – MS Office

Experience (preferred):                      Pastel experience advantage

Education   (required):                       Matric – Minimum job requirement

                                                                 Tertiary Qualification advantageous             

% of Time         #            Major Responsibilities

•            Answering switchboard & direct call accordingly.   

•            Taking messages where necessary.

•            Welcome walk-in clients. Ensure the attendance register is signed.

•            Booking instruments in for calibration/repair using job card system

•            Loading instruments onto job card system.

•            Customer follow ups and liaison for workshop.

•            Attending to couriers deliveries and collections.

•            Operate Ikhokha card machine.

•            Scheduling onsite calibrations with workshop and customers.

•            Ordering office stationary / supplies for branch.

•            Any other ad-hoc duties assigned branch manager/Directors.

•            General office Administrative duties

Personal Skills and Competencies

·       Excellent listening skills

·       Strong verbal & written communication skills, telephone etiquette

·       Resilience – being able to handle/deal with complaints from customers

·       Organised and structured work ethic

·       The ability to work as part of a team

·       Be self-driven & pro-active

·       High sense of urgency

·       Excellent phone manner

·       Customer focus

·       Technically minded

·       Planning ability

·       Ability to build good relationships

·       Be a self starter who shows initiative