Retail Store Manager

A leading Footwear manufacturer is looking for a Store Manager to ensure that the stores Net Sales and Operating Profit budgets are achieved, conversion is optimised through proactive traffic analysis, and that excellent customer service is delivered through a well-trained, stable and motivated store team.

DUTIES & RESPONSIBILITIES, NOT LIMITED TO:

Sales.
• Maximise Sales by driving conversion.
• Set & communicate daily sales targets to everyone on the team including casuals.
• Focus the team on cross- & up-selling.
• Create relationships with podiatrists, running clubs & gyms in the area to generate sales.
• Grow customer database program.
• Ensure all customer orders are accurately processed within 2 working days.
• Achieve gross margin targets.

Team Management.
• Build a team environment through daily team meetings. Motivate, share sales. KPIs, allocate tasks, & Mystery Shopping learnings in these meetings.
• Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with store standards.
• Drive conversion through traffic analysis & rostering
• Master the feedback process & provide monthly feedback to all team members.
• Develop the team through regular Tech, Product, Customer Service, Loss Prevention, Podiatry and Sales training.
• Develop the team by ensuring they complete the Knowledge Pack in the prescribed time frame.
• Execute the months Mystery Shopping action items.
• Manage the appraisal process for all team members
• Manage the induction process.
• Complete rosters and adhere to the staffing template.
• Manage Eco-time system daily, & coordinate lunch breaks.
• Ensure all staff wear name badges & the correct uniform.

Inventory.
• Review the store sell through report weekly. Re-merchandise. or adjust replenishment levels as required.
• Minimise shrinkage & maintain accurate stock records in the POS system.
• Complete weekly stock counts and monthly/quarterly stock counts.
• Execute mark downs as directed.
• Run weekly negative stock report and request relevant adjustments.
• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system.
• Ensure storeroom is maintained with the top ten sellers at the front, & all product stored by line of business, gender & category to expedite floor replenishment.

Operations.
• Follow the Operational Game Plan.
• Follow through the weekly Store Audit action items.
• Ensure VM and windows comply with store standards.
• Ensure the store is clean, no lights are out, change rooms are clear of product & that the music is appropriate.
• Open and close the store.
• Reconcile cash to end of day. cash-up. report & complete & sign the end of day banking book.
• Bank/Drop cash takings.
• Complete month end Stock Receipts.
• Complete month end Sales Performance report.
• Proactively manage controllable store expenses; discounts given, payouts, stationery, phone, cleaning etc.
• Ensure compliance with the operational health and safety policy.
• Order and control the stationery for your stores i.e. receipt rolls and. barcode. labels.

REQUIREMENTS:
• Outgoing determined self-starter.
• Retail management experience preferably at a national retail chain.
• Demonstrated ability to achieve sales budgets
• Proven people management and leadership skills.
• Excels at coaching, driving and developing a team.
• Extensive stock management experience.
• Proven merchandising skills.
• Excellent attention to detail.